Mistake Number One: Selecting a Carpet Cleaning Business Based on Their Equipment
Although it is certainly true that carpet cleaners must use top-notch equipment to properly complete the job, there are also other aspects to consider. For example, the company must have employees who are knowledgeable about carpet cleaning equipment and how it must be used. Many companies own first-rate equipment, but they do not have skilled employees to operate it, or their employees are not with the company long enough to learn all the details concerning this task. To make sure that the employees are knowledgeable and trustworthy, you should ask the carpet cleaning company if their technicians are certified by the Carpet and Rug Institute, also referred to as CRI-certification.
Mistake Number Two: Making Your Selection Based on Price
A very low price for carpet cleaning should be considered a red flag. There are several reasons for this, the first of which is the possibility that they may simply be using an extremely low price to get your attention. However, once the technician arrives at your home, he or she may be trained to pressure you into a much costlier job. Another problem that may come up is that the company’s low price may only be for a “single process” cleaning. Most consumers do not understand this term. Unfortunately, single process cleaning is typically not good enough to offer you the desired results. Rather, most carpets need the more expensive “dual process” cleaning, which may come as a surprise to those who thought they were getting a bargain. Finally, an extremely low price for the cleaning may indicate that the company uses standard equipment, products, or does not do a thorough job.
Mistake Number Three: Making a Decision Based on Just One Call
Similar to choosing any company to complete work in your home, you should check the credentials of any carpet cleaners you hire for the job. Ask things like whether or not they are a member of the Better Business Bureau, and how long they have been in business. You should also ask for a written estimate before you hire any carpet cleaners, as this will help you avoid high-pressure sales tactics at a later time.
Mistake Number Four: Choosing a Carpet Cleaning Company That Does Not Provide a Money-Back Guarantee
All carpet cleaners should stand by their work. If they complete a substandard job, you should not be responsible for payment. However, not all carpet cleaning companies offer guarantees. Additionally, they may offer a “limited” warranty that doesn’t cover very much. For this reason, you should always ask the carpet cleaner if the money back guarantee is provided, and make sure it is written so that you understand all the details.
Mistake Number Five: Failing to Acquire Referrals
All carpet cleaners will say they are the best at what they do. Nevertheless, this cannot be true in all cases. Therefore, make sure you read online comments from past customers and asked the carpet cleaning company for references.
Mistake Number Six: Hiring Carpet Cleaners Who Are Not CRI Certified
The carpet cleaners you hire may not have the experience and knowledge to clean your carpet properly. The only way to make sure you are hiring a skilled professional is to find out if the technician is CRI-certified. This type of certification must be earned by studying, participating in hands-on experience training, and passing formal, written exams. Ultimately, CRI-certified cleaners have received a top-notch education in carpet care and maintenance.
Mistake Number Seven: Hiring a Company That Has no Memberships in Reputable Organizations
If you select carpet cleaner who is not a member of organizations such as the Chamber of Commerce, the Better Business Bureau Or EthicalServices.com, you are making a big mistake.
These trade associations and businesses keep records of the way people conduct their business and are dedicated to providing this information to consumers. EthicalServices.com is a trade association for carpet cleaning companies and has been featured on television programs such as 20/20. Their website is a resource for all customers and is a great way to find professional, trustworthy carpet cleaners. Therefore, it is in your best interest to have your carpets cleaned by a company who is a member of one or more of these associations.
Mistake Number Eight: Choosing Carpet Cleaners who use Harsh Chemicals Rather Than Natural Safe Cleaning Solutions
There are many good reasons why you should always choose a carpet cleaning company that uses safe, natural products, like Refresh Carpet Clean Surrey. Detergents and soaps are great in many applications, but the products used for carpets must be specifically made for carpeting. Otherwise, it would be a lengthy process to wash and dry the carpets in your home.
With all the contaminants and pollutants that already make their way into your dwelling daily, it is wise not to add to this by choosing a cleaner who leaves behind harsh chemicals, perfumes, phosphates, and other substances you would rather not have in your home. Hot Carbonating Extraction–HCE–is essentially the Cadillac of the carpet cleaning world. Compared to steam cleaning methods or shampooing, HCE uses much safer products, which results in less moisture and sticky residue. For this reason, you can expect a much better job from a trustworthy, reputable company that uses HCE cleaning methods.